At Free Rang Security we want you to be happy with your purchase. However, if something isn’t right, we’re here to help. Below is everything you need to know about returning an item or getting a refund.

Order Cancellation

You have 24 hours to cancel your order without giving a reason. We understand that plans can change, so you can cancel before your order is processed for delivery.

• You can cancel within 24 hours from the time we receive your order or when a third party, not the carrier, takes possession of your package.
• Registration, subscription, and processing fees are non-refundable. Only the product price can be refunded, following our policy.

To cancel your order, simply email us with:

• Your ID
• Your First and Last Name
• The date you deposited the amount

We’ll review your request and let you know if it qualifies for a refund. Contact us at 
 for assistance.

Conditions for Returns and Refunds

To get a refund, please keep in mind:

• Only the product price is refundable.
• You may request a refund within 2 months of your purchase. After the 2-month period has passed, the company will not be held responsible, and no refunds will be processed.
• The item must be in its original condition, and the packaging should not be damaged.
• Processing fees won’t be refunded after a purchase is made.

We reserve the right to deny a return or refund if it doesn’t meet these conditions. Once approved, we’ll notify you via email.

How Refunds Work

We’ll process your refund using the same payment method you used when placing the order. You won’t be charged extra for the refund.

If you have any questions about our Refund and Returns Policy, feel free to get in touch.

Leave a query: [email protected]
+27 77 359 7314